Privacy and Policy
At CotMade, we are committed to protecting and respecting your privacy. This Privacy and Policy document outlines how we collect, use, share, and protect your personal information when you use our platform to book short-term rentals. By accessing or using our website, app, or services, you agree to the collection and use of your information in accordance with this policy.
1. Information
We Collect different types of inbformation to provide and improve our services to you:
1.1 Personal Information
Identity Information: Full name, email address, phone number, date of birth.
Payment Information: Credit/debit card details, billing address, payment history.
Account Information: Username, password, preferences, and booking history.
Profile Information: Profile picture, communication preferences, and other information you voluntarily provide.
1.2 Booking Information
Reservation Details: Dates, location, accommodation type, and booking status.
Guest Information: Names, ages, and special requirements of additional guests (if applicable).
Communication History: Messages exchanged with property owners, hosts, or other users.
1.3 Usage and Technical Information
Device and Log Data: IP address, browser type, operating system, device type, and other technical details.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, analyze usage patterns, and display relevant ads. See our Cookie Policy below.
1.4 Location Data
We may collect location data to provide location-based services such as nearby properties, travel suggestions, or localized pricing information. This can be done through your device's GPS or manually entered data.
2. How We Use Your Information
We use the information we collect for various purposes, including but not limited to:
2.1 Providing Services Facilitating bookings, cancellations, and customer support. Managing payments and refunds. Communicating booking confirmations, reminders, or changes.
2.2 Personalizing Experience Customizing content, offers, and recommendations based on your preferences, booking history, or location. Providing a tailored user experience through targeted ads or notifications.
2.3 Communication Sending promotional materials, updates about new properties, or relevant news. Responding to your inquiries, feedback, or requests.
2.4 Legal Compliance Complying with applicable laws, regulations, or legal processes. Protecting our platform from fraud or abuse and ensuring safe transactions.
2.5 Analytics and Improvement Analyzing usage trends and data to improve our platform's functionality, design, and user experience. Conducting surveys or research to refine services and offerings.
3. How We Share Your Information We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your data in the following ways:
3.1 Service Providers We may share your personal and payment details with third-party vendors (e.g., payment processors, hosting providers) who assist us in operating our platform and delivering services.
3.2 Property Owners/Hosts In order to facilitate bookings, we may share necessary information (e.g., guest name, contact details, stay dates) with property owners or hosts.
3.3 Business Transfers In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction, and we will notify you accordingly.
3.4 Legal and Security Obligations We may disclose your information if required by law, court order, or to protect our rights, property, or the safety of users.
3.5 Marketing and Third-Party Partners With your consent, we may share your data with marketing partners for promotional offers. You can opt out of these communications at any time.
4. Data Security We take reasonable precautions to protect your personal data from unauthorized access, loss, or misuse. This includes:
Using encryption for sensitive data like payment details. Implementing secure data storage and access controls. Regularly monitoring for potential security breaches. However, please be aware that no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but will strive to ensure the protection of your information.
5. Your Rights You have the following rights regarding your personal information:
5.1 Access and Correction You can access, review, and update your account information at any time through your profile settings.
5.2 Deletion You can request the deletion of your account and personal information. However, we may retain certain data if required by law or to fulfill ongoing transactions.
5.3 Opt-out of Marketing You can opt-out of receiving promotional communications by clicking "unsubscribe" in any marketing email or by adjusting your communication preferences.
5.4 Data Portability You can request a copy of your data in a structured, commonly used, and machine-readable format.
5.5 Revocation of Consent You can withdraw consent for processing certain types of data, but this may affect the functionality of some platform features.
5.6 Right to Object You can object to the processing of your personal data, particularly for direct marketing purposes. To exercise your rights, please contact us at [support@platform.com] or use the contact options available on our platform.
6. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your user experience, personalize content, and analyze usage patterns. Cookies help us remember your preferences and provide a more efficient service.
6.1 Types of Cookies Used Essential Cookies: Necessary for the functioning of our platform (e.g., authentication, security). Performance Cookies: Collect information about how users interact with the platform, helping us improve performance. Targeting Cookies: Used for advertising and personalized content based on your interests.
6.2 Managing Cookies You can manage cookie settings through your browser or device settings. You can opt to block or delete cookies, but this may affect the functionality of certain parts of the platform.
7. Third-Party Links Our platform may contain links to third-party websites or services. We are not responsible for the content or privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy Our platform is not intended for children under the age of 16, and we do not knowingly collect personal information from minors. If we learn that we have inadvertently collected information from a child under 16, we will take steps to delete such data.
9. Changes to This Privacy Policy We may update our Privacy and Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically. By continuing to use the platform after any changes, you accept the updated policy.
10. Contact Us If you have any questions or concerns about this Privacy and Policy, or if you wish to exercise any of your rights regarding your personal data, please contact us:
Email: support@cotmade.com
11. Cookie Policy Effective Date: January 2025
Our Cookie Policy provides detailed information on how we use cookies and other tracking technologies to improve your experience on our platform. Please review this policy to understand what data we collect, why we collect it, and how you can control your cookie preferences.
By using our platform, you acknowledge that you have read and understood this Privacy and Policy.